D2C Marketing Playbook

Performance without brand has no pull.
Brand without performance has no proof.

In today's high-churn, attention-deficit digital world, siloed marketing doesn’t scale.

A  full-funnel marketing framework that maps creative, channel, and messaging strategy to stages of consumer journey is a must.

Essentially, every marketing action needs to make the funnel stronger & efficient - from smaller cone to bigger to a cylinder!!

Here's my playbook based on my experience in "#D2C with Offline" brands :

👉Top of the funnel

- Brand building content for awareness & discovery should be always-on; derive what to say from brand, category, consumer & why your brand exists!

- Use as much short form video as much possible for awareness; statics for information dissemination (offers/launches).

- Social Media to share ur POV around:
--Business (eg. sale),
--Category (eg. seasonality),
--Brand (eg. whats ur why & usp?),
--Community (eg. why should u be part of this exciting group),
--Topical trends (eg. barbie pink)

- PR can multiply reach like crazy; leverage industry/geography occasions over obvious brand ones

-Plan Events around business (launches, community) to drive SOV & baselines

-Language (along with offline) is a big lever in India; go regional & vernac if you want to grow beyond 100 Cr ARR

👉Middle of the funnel

-CLM marketing (PNs, email, Whatsapp) are good owned tools for lead nurturing with consideration content

-Well defined CLM consumer journeys with event based nudges (post website visit, post store visit, post test drive) is a must to optimise ROI

- SEO rich Blogs, YT, Content & PR partnerships with aggregators really help in building consideration.

-YT long-form education repository is a big under-leveraged tool.

-Build consideration content from organic search keywords + user comments + testimonials/slice of life

-Retail Footprint is a Middle+Bottom funnel channel; plan for what u r saying there (facades, connected TVs, collaterals, sales pitch)

👉Bottom of the funnel

-Link sales processes to high quality lead flow for faster conversions (inside sales calls, allocation to stores)

-Focussed BTL activation + regional influencers trumps pure perf mktg in T3+ towns.

-Affiliates work well in categories where aggregators are key sources of consideration-content (eg auto)

-Testimonials & Influencer videos work well for performance video ads

-Use remarketing aggressively for leads in various drop off funnels (cart abandoned, >avg lead-lifetime)

-Disciplined FOMO works in BOF to drive sales; making it predictable hurts baselines.

Thats it for now. More later.

🙏Would love to learn from your experiences too or if something doesn't resonate? Share.

#marketing #performancemarketing #brand #retail #playbook

Brand Identity ---> Life? Lessons from Ferrari World

Bringing a Brand to Life?

My recent trip to Ferrari World turned out to be a masterclass!

Ferrari World is a masterclass in translating brand essence into a tangible, immersive experience; consumers can feel it!

During my recent visit, I saw firsthand how it checks every box of great brand storytelling:

👉Design that Speaks: The sprawling 86K sqft structure, with dynamic curves and the iconic red roof, mirrors Ferrari’s sleek aesthetics.

👉 Cultural Authenticity: From cobbled streets like floors to pasta/pizza cuisine to immersive virtual rides to Italy, the park breathes Ferrari’s heritage.

👉Core Brand DNA: Rides like Formula Rossa (240 kmph - world's fastest roller coaster!) ensure you feel the thrill Ferrari stands for.

👉Iconic Identity: The mesmerizing, logo-shaped roof—also the world’s tallest space-frame structure, exclusively placed away on an island, its all speaks brand’s essence of exclusivity.

👉 Storytelling at Its Best: There was a ride that takes you through Ferrari’s making—what better way to connect consumers with the brand’s soul?

When you have such an experience, you realize how each of those identity docs: brand keys or brand stands come alive!

Any indian examples of a living & breathing brand experience?

#Brandstrategy
#Marketing #Ferrari #Brand

Viral Content playbook - Tanmay & Co.

Playbook on viral films courtesy Tanmay Bhat & Co.

👉30 sec or less.
👉Less or no dialogues.
👉Phone watchable on mute.
👉Build intrigue in the first 3-5 sec.
Works better with a known celebrity.

-Juhi chawla comes at 3. (swiggy ad)
-Vishy's sweat at 5. (subway ad)
-Madhuri dance audition at 3. (cred ad)

👉Add product insight in the middle.

-Swiggy delivers everything so fast.
-Answering 10 Qs for a subway is a task.
-Lenskart is D2C & delivers lowest price.

👉Keep creative execution twisted.

-Juhi taken away, rolling delivery boys.
-Dravid breaking cars
-Vishy sweating buckets
-Karan Johar bargaining for higher price

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They are just killing it with every piece.

What would you add?

#advertising #digital #content #marketing

Boost product stickiness & engagement without much spends?

How to boost product stickiness and engagement without much business changes or spends?

"Add user journey/usage milestones."

👉Creating user experience milestones is a great playbook for boosting product stickiness, engagement and shareability.

👉Products like Runkeeper or audible for example keep me engaged with their milestone badges that help me as well as the product:

1. Product finds right associations

Dopamine boost with a meaningful badge unlocked.

2. Higher shareability

Make me want to share them on my social network and get more people to try the product (natural acquisition vs incentive based forced acquisition)

3. Higher engagement

With such badges at times consumers also stretch thier product usage to unlock one more badge! Helpful both ways!!

4. Higher trust

Brands earn more trust with such tactics to build engagement vs forced UI behaviour or incentive led referrals.

Thoughts?

#marketing
#product

PS - Here are my Runkeeper and Audible milestones!

I hope to add more records on running and reading this year!!

Social Media Ads 101 in 2025!

Social Media Ads in 2025?

Short form videos rule the roost but cumulative sum of others still high!

Here is a recipe to leverage content formats on Social inn2025:

Short form Videos
Use them to entertain/shock & awe to stop that vertical thumb swipe:
- Magical capabilities of your product
- Flip existing narrative on category
- Unexpected collabs

Statics
A picture is worth 1000 words, create beautiful thumb-stoppers:
- Less text, Punchy copy
- Grand announcements
- Product romancing
- Consumer slice of life

Carousal Ads
Episodic stories/Expansive showcase
- Curiosity in 1, 2 and culmination on 3rd
- Product range showcase - colour 1, 2..
- Customer testimonials

Stories
Temporary Reminders
- Countdowns to an event
- Contest alerts
- Did you miss this post?

Long form Videos
Education
- Product/Category explainers
- Demonstrations
- Testimonials
- Event streams

Which format do you think works best?

#socialmedia #content
#marketing

Marketing is about simplicity

Marketing is about simplicity!

Loved this simple venn diagram to define the charter for any marketing & growth team.

The 3 circles or sub-functions actually work together to have that always on marketing & growth engines -

Growing the brand:
- Culture that users share, with a defined mission, values & purpose
- Reason why people believe in u
- Creation of demand for future
- Nurturing people till they actually have a need to buy ur category

Growing the user base:
- Acquiring an effective userbase
- Optimising for CAC
- Referral programs
- Growth loops
- Capturing demand effectively

Growing the user value:
- Retaining demand effectively
- Deliver delight & drive more value (LTV)
- Upsell/Cross sell

#marketing
#growth
#brand

Book Review - Checkout

Book Review - Checkout: The step by step, 7C method to build a dominant ecommerce brand. By Neil Verma & Ren Moulton.

A great book which lays down steps on how to build an ecommerce brand.

7C 

Core

Customer

Community

Competition

Creative

Content

Channels

While all this aligns to classical models of:

 -STP (Segmentation, Targeting & Positioning), 

-Consumer Behaviour (Maslow's theory), 

-Porter's 5 Foces Model

-Branding (purpose- concentric circles to persona)

-Content ( storybrand model)

-IMC (amplification across 360 touch points)

....and so on; it seems like a great summarized playbook for online first marketers.

#books

#marketing

4️⃣ things you shouldn't ignore while building a product?

 

4️⃣ things you shouldn't ignore while building a product?

Here is some advice posted from time to time "when u r building new products" -

1. Ask what is the nth order result that a consumer wants from my product?

-Not a quarter inch drill bit for a hole, but to look good on zoom!

https://lnkd.in/d6Xcukhj

2. Ask whom to build a product for?

- Never build a product that will appeal to everyone!

https://lnkd.in/dyvJwA7g

3. Ask what could make my product remarkable?

- How about a purple cow in the sea of white and browns?

https://lnkd.in/d8q5bUAH

4. Ask what ingredients will make my product go viral?

-Its possible to do it while building the products vs thinking of viral marketing later!

https://lnkd.in/dYHWqUc5

Share, if this resonates with you or not?

#product #productmarketing #brand

pic credit - Tom Fishburne

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I write regularly on consumer/ #marketing trends and habits/ productivity tips. Follow #runningmarketer

Does marketing need to be real? No.

 

Is news real? No.

Does marketing need to be real? No.

👉#CGI (computer graphics Imagery)

Globally CGI this year has taken the marketing world by storm with most of us netizens having seen giant installations on our insta or YT feeds.

Be it Barbie the movie or designer brands or cosmetic brands, those videos have amassed huge views & engagement on social media.

🇮🇳Even, in India we are now seeing the trend getting started with Ajio using it to promote thier sale (A giant shoe on a bridge).

👉Virtual Hoardings

Another trend is the virtual hoarding narrative on social (started with zomato blinkit), a lot of brands simply kept tagging along (like here by Netflix) to ride the moment.

-No mega investment. Single OOH or even not that.

- What's needed is intelligent copy.

💡Why this makes sense?

-Given, a large section of population today doesnt 'look up' from their mobile screens to see actual OOH and installations; it's prudent to go virtual with them!

-With automated driving & large screens becoming more real in future, the value of actual billboards on the road will drop, esp in big cities.

Isn't the real world #OOH diminishing?

Agree?

#brand #activations #socialmedia

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I write regularly on consumer/ #marketing trends and habits/ productivity tips. #runningmarketer

World Heart Day & a brand's tryst with Crisis

 

A brand story on World Heart Day!🫀

One brand story that comes to mind on Heart day is that of Fortune cooking oil & that of Sourav Ganguly.

👉Proposition

The brand proposition that its ingredients keep food tasty & healthy for heart against cholesterol esp for people over 40.

👉Brand Ambassador

Dada, the flamboyant cricketer & ex-captain, was rightly chosen to deliver the message - dada bole welcome to 40s.

👉Crisis

-In Jan 2021, dada suffered a cardiac arrest amidst time when the ATL campaigm was on.

-People started taking potshots at the brand with even cricketers tweeting the brand + celeb health misconnection.

💡Brand Response

-It rightly stopped all ATL and messaged for recovery of the celeb.

-Post recovery, dada also came out with a statement stating the history of heart ailments in his family.

- On valentines day, the brand came out with communication with dada with a good message on heart health!

👉The greatest thing a brand can do esp when a celeb is going thru a health crisis is to NOT drop the celeb!

👉Because consumers see such brands as trustworthy who do the right thing in crises.

🙏Btw, take time to reflect if there are any good practices or habits you should embrace for life to take care of your heart - physical exercise, meditation etc.

#health #brand #pr

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I write regularly on consumer/ #marketing trends and habits/ productivity tips. #runningmarketer